FAQ

We have collected some of the most common questions we get inquiries about. If you don't find the answer you are looking for below, do not hesitate to contact us per email here:  info@balconylivingcph.com

What's the estimated delivery? - We try our very best to ship as quickly as we can. If the item is in stock, we will ship the same day or the following weekday. During our busiest season: Spring / Summer, there may be a little extra delivery time due to the high volume of orders. If the item is not in stock, you can see the delivery time described directly on the product on our website.

Product in stock: 

Product with a delivery date:  

How much is the shipping costs? - We ship our packages with GLS and Postnord. Shipping costs starts from: € 12,- Furthermore we offer free shipping for purchases above € 400,- for most European countries. 

Which parcel service do we use? - We send large and small packages with GLS and Postnord. When we send with Postnord, a different parcel service will take over after the parcel has left Denmark. If you have ordered larger items, like furniture we might ship it with DSV. We will always send you an email with a tracking number so you can track your shipment and keep an eye out for it. 



I can´t track my parcel? - If you for some reason cannot track your parcel, please contact the parcel service directly. If they are not able to help you, do not hesitate to contact our customer service: info@balconylivingcph.com. 


Items are missing, in my delivery? Where might they be? - We sometimes send the same order in multiple packages, as our product every now and then cannot be sent together due to their size. For example, a long parasols and a heavy parasol bracket cannot always be sent in the same package. So check your email if you have been notified of more than one package. There may also be a delivery time for parts of your order, while the rest can be sent immediately. If this is the case we might sent your order in seperate deliveries. Even tough you receive multiple deliveries from us, we will only charge you for freight once. 

I want to regret a purchase. What do I do now? - You have a full 30-day return right. You can notify us that you would like to return your purchase here. 

I have received an item with a fault. What should I do? - Please contact us by creating a claim here. Wait for us to get back to you by email with further information. We will most likely request pictures of the item with the fault. If it is a damage caused by transport please also make sure that the broken packaging of the item has been documented. 

Is it possible to exchange an item in my order? - Please return the item you would like to exchange. You can create a return here and create a new order for you requested item. 

I did not receive an order confirmation ? - Have you checked your email spam folder? In case it is not here either please send an email to our customer service:  info@balconylivingcph.com they can see if the email adress which was provided is correct an dresend your order confirmation. 



Can you send me an invoice for my order ? - Yes we can. Please send an email to our customer service:  info@balconylivingcph.com they will send you one as soon as possible.